Refund Policy

Welcome to Packamor, a platform that specializes in providing customizable cosmetics packaging and supplies. Please read this Refund Policy carefully before making any purchases from our website (the "Service").

1. Eligibility for Refund We offer refunds on orders that meet the following criteria:

• The product is defective or damaged upon arrival.
• The product is significantly different from the description provided on our website.
• The product is returned in its original condition, unused, and unaltered within 14 days of delivery.

2. Non-Refundable Items The following items are not eligible for a refund:

• Customized or personalized items.
• Items that have been used, altered, or damaged after delivery.
• Items that are not in their original packaging.

3. Refund Process To request a refund, please email us at refunds@packamor.com with the following information:

• Your order number.
• A description of the issue with the product.
• Photographs showing the issue with the product.

Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

4. Shipping Costs Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us If you have any questions about our Refund Policy, please contact us at refunds@packamor.com.

6. Last Update This Refund Policy was last updated on 1st March 2024.